Shipping policy

This Shipping Policy explains our shipping procedures, processing times, delivery estimates and related terms for all orders placed on biomnaad.shop, operated by BIOMA. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 5–8 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. Once your package has been dispatched, you will receive a shipping confirmation email with tracking information, if available.

2. Estimated Delivery Time

Standard Shipping: 7–15 business days after dispatch. Please note that delivery times are only estimates and not guaranteed. Delays may be caused by destination region, customs clearance, carrier backlogs, severe weather or other circumstances beyond our control. We are not liable for any delays arising from these factors.

3. Shipping Costs

Shipping fees are calculated at checkout based on delivery destination, selected shipping method, total weight and dimensions of your order. All applicable shipping charges will be clearly displayed before you complete payment.

4. Customs and Import Duties

For international shipments, import taxes, customs duties or brokerage fees may apply once the package reaches your country. These extra charges are the buyer’s responsibility and are not included in our product price or shipping cost. We cannot predict or cover customs fees.

5. Shipping Address

Please double‑check your shipping address before checkout. We cannot modify the delivery address after the parcel has been shipped. If the package is returned to us due to an incorrect address provided by the buyer, reshipping fees will be charged for a second delivery.

6. Lost or Damaged Packages

If your tracking shows the package delivered but you have not received it, or the item arrives damaged, please contact us at support@biomnaad.shop within 7 calendar days of delivery confirmation and provide photos or tracking evidence for investigation.

7. Undeliverable & Returned Shipments

Packages refused by the recipient, abandoned at customs, or returned to our warehouse will not be automatically reshipped. A new shipping fee will be required if you wish us to send the items again. Original shipping cost will not be refunded for failed delivery caused by buyer‑side reasons.

8. Contact Information

Store Name: BIOMA Website: biomnaad.shop Email: support@biomnaad.shop